Refund policy

Please check our Size Chart before ordering, and DM us on Instagram @undertheradarsports_ if you're unsure about your size.

Size exchanges: You can request a size exchange within 7 days of delivery.

Items must be unworn and unwashed, returned in the original sealed UTR packaging (ziplock with our sticker intact). Items with signs of wear, washing, sweat, deodorant, perfume, makeup or pet hair can't be exchanged. We inspect every returned item, and items that don't pass are sent back to you at your cost.  

One size exchange per order. The customer pays shipping both ways for size exchanges: sending the item back to us, plus the ₱150 shipping fee for the new size.

Exchanges depend on stock. If the size you want is out of stock, you can choose store credit for the item's value or an exchange for a different item.

Defective items or our mistake: If your item is defective, or we sent the wrong item or wrong size: email utr.sports.ph@gmail.com within 15 days of delivery with your order number and clear photos of the item and issue. 

Wrong item or wrong size: please tell us within 15 days of delivery.

We cover all shipping costs for the return and the replacement.

We'll replace it or refund it, your choice. We'll send a replacement at no cost to you. If a replacement isn't available, or if you'd rather not wait, we'll give you a full refund to your GCash account (including any shipping you paid) within 7 business days of receiving the item back.

Refunds: We give full refunds for defective items and for items we sent in error. We don't give refunds for change of mind or for ordering the wrong size; please use a size exchange instead.  

Final sale (no exchanges) Socks, sale items (including Mid Year Sale), and limited drops (e.g., Grinch Pack, Valentines Jersey) can't be exchanged for size or returned for change of mind. Your rights for defective items or items we sent in error still apply.

How to request an exchange

  1. Email utr.sports.ph@gmail.com or DM @undertheradarsports_ with your order number, the item, the size you want, and photos of the item in its packaging.
  2. Wait for our confirmation and return instructions before you ship anything. We may not accept items sent without approval. 
  3. Ship the item back and send us the tracking number.
  4. Once we've received and checked the item, we'll ship your new size within 1-2 business days (Monday to Saturday).